Bilingual Receptionist
Full Time • Silver Spring
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
The Client Care Administrator is responsible for supporting the day-to-day front office operations of PDC. This position is a member of the Front Office team and will assist in all operations related to patient care needs, managing therapists’ calendars, answering phones, and ensuring a clean and safe environment in the office. This role will communicate with therapists and the management team at PDC. The front office staff is often the first point-of-contact for patients and are expected to provide a high-level of customer service.
Additional Responsibilities
- Answering calls and monitoring voicemails and emails; ensuring that patient needs and concerns are addressed in a timely manner.
- Relay patient care needs and scheduling changes between the therapy staff and families.
- Be a liaison regarding patients’ financial concerns between the billing team and families.
- Send plans of care to community providers.
- Manage therapists’ calendars by scheduling appointments, assisting with schedule changes, communicating and recording cancellations and schedule changes.
- Provide translation support to families and therapists.
- Ensure the waiting area and front office space is presentable at all time to patients.
Qualified candidates should possess the following:
- At least 1 year of customer service/office experience
- Bilingual and able to effectively communicate and translate Spanish
- Ability to multi-task
- Available to work between the hours of 7:30am to 6:30pm Monday through Thursday and Friday 8:00am to 4:30pm
Compensation: $17.00 - $20.00 per hour
Who is PDC?
PDC is a growing pediatrics private practice with a virtual clinic serving all of Maryland and two office locations in Rockville and Silver Spring. PDC was founded in 2007 by Amy Wetherill and Tracy Wilson who are not only passionate about their respective practices, but also about the culture here at PDC. Amy and Tracy understand the success of the practice starts with dedicating resources to their therapist and staff, which includes the following:
- Opportunity to not only “love what you do”, but to “do what you love”, by creating a path for you to specialize in the areas that interest you the most.
- Robust compensation plan options that allows for you to choose a plan that fits your schedule and financial goals.
- Flexible work schedule
- Medical, Dental, and Vision insurance with an option for a Health Savings Account
- 100% employer paid Short-term disability and life insurance
- Paid company holidays
- Paid time-off
- Professional development opportunities which include additional PTO specifically for professional development.
- Stipend for CEUs
- Company-matched 401k plan
- Leadership opportunities
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